Frequently Asked Questions

Everything you need to know about shopping with Lorena Boutique

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How do I process a return or exchange?

If you are not perfectly satisfied with your purchase, you can return items within 30 days of receipt. Items must be in their original condition with tags attached to be eligible for a full refund or exchange.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.

Which payment methods do you accept?

Lorena Boutique accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic or recycled fabrics, and we work exclusively with manufacturers who guarantee fair labor practices.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.